Shipping Policy

Last updated: January 28, 2026

We’ll get Unbed to you as quickly as we can and help if anything goes wrong.

Order Processing

• Orders are typically processed within 1–3 business days (excluding holidays).

• Once your order ships, you’ll receive tracking information by email.

• This is not a guarantee. Delays can happen.

Delivery Estimates

• Delivery estimates shown at checkout are estimates, not guarantees.

• International shipments (including Canada → U.S.) may experience additional delays due to border crossings, customs processing, or weather disruptions.

Tracking Updates

• Tracking may not update for several days while a package is in transit or awaiting a carrier scan (common during border handoffs).

• If your tracking hasn’t updated for an extended period, contact us and we’ll escalate with the carrier.

Customs, Duties & Taxes

• International orders may be subject to duties/taxes or customs processing depending on destination rules. These are generally the responsibility of the customer unless otherwise required by law.

Address Accuracy

• Customers are responsible for entering a correct and complete shipping address.

• If an order is returned due to an incorrect/incomplete address or being unclaimed/refused, we can reship at the customer’s expense or refund according to our returns policy (minus non-recoverable shipping costs where applicable).

Cancellations

• Orders can be canceled before fulfillment.

• Once shipped, orders cannot be canceled while in transit. If you no longer want the order, you may return it after delivery using our return process.

Missing, Lost, or Stolen Packages

If you believe your package is missing, email us at hello@unbedapp.com and we’ll help.

1) Tracking shows “Delivered,” but you can’t find the package
Before reaching out, please check:

• around your property (porch/side door/garage),

• with household members, neighbors, or your building/mailroom,

• and any delivery notices from the carrier.

If it’s still not located, contact us within 7 days of the delivery scan so we can assist quickly. We may ask for details to help the carrier investigate (for example: confirmation of the shipping address, any relevant building delivery instructions, or a brief written statement of non-receipt).

In cases where tracking confirms delivery to the address provided, the package is generally considered delivered. However, we will still make a best effort to help you resolve the situation (including assisting with a carrier investigation and reviewing replacement/refund options where appropriate).

2) Tracking does not show “Delivered” and appears stuck / lost in transit
If your package hasn’t been delivered and tracking is not progressing, contact us and we’ll start a carrier trace/investigation. If the carrier confirms the shipment is lost, we will offer a replacement or refund.

3) Please contact us before filing a chargeback
We can usually resolve delivery issues faster through support. If you’re having any problem receiving your order, email hello@unbedapp.com and we’ll help.